Contact us
Have a question about pixkoz, your credits, or your account? We're here to help — send us a message and we'll get back to you.
Get in touch
contact@pixkoz.comResponse time
We typically respond within 24–48 hours on business days. If your message is urgent — for example a payment that has been charged but not credited — say so in the subject line and we will prioritise it.
Report a problem
To report a spell or a creator, use the ⋮ menu on it in the pixkoz app or at app.pixkoz.com. For anything else, use Report a problem on the app's Contact us page.
Complaints and grievances
Complaints about content on pixkoz, appeals against a moderation decision, and complaints about how we handle your data go to our grievance team. We acknowledge them within 24 hours, weekends included, and resolve them within 7 days, as our Terms set out.
Grievance team, BinaryBuddies
hello@binarybuddies.inWho We Are
pixkoz is run by BinaryBuddies, based in India. BinaryBuddies decides how your personal data is used (it is the “controller”). Its own address, hello@binarybuddies.in, is for privacy requests, legal and copyright notices, appeals and authorities. For help with pixkoz itself, write to contact@pixkoz.com. We answer in English.
Privacy Requests
To see, correct, delete or get a copy of your data, to object to how we use it or ask us to limit it, or to withdraw a consent you gave, email hello@binarybuddies.in from the address on your account. These rights are the same wherever you live. We reply within one month, or sooner where your local law requires it. You can also complain to the data protection authority where you live. Our Privacy Policy has the details, and you can delete your account yourself at any time.
Harmful or Illegal Content
To report a spell (a look a creator made) or a creator, use the ⋮ menu on it in the app or at app.pixkoz.com. If an image shows you in a sexual or intimate way without your consent, or is a fake image of you, report it there or email hello@binarybuddies.in with the link, and say it is about you: we handle these first. Anyone, signed in or not, can tell us about content they believe is illegal at the same address; include the link and why. Our Terms explain how we handle child-safety reports.
Copyright
If a spell uses your work without permission, email hello@binarybuddies.in with: the work, the link to the spell, your name and contact details, a statement that you believe in good faith the use is not authorised, and a statement that your notice is accurate and that you own the rights or act for the owner. A creator whose spell is removed can reply to us at the same address.
Authorities and the EU Digital Services Act
Authorities, courts and law enforcement can reach us at hello@binarybuddies.in. It is also our single point of contact under the EU Digital Services Act, for EU Member State authorities, the European Commission, the European Board for Digital Services and people using pixkoz. Write to us in English.
Payments, Refunds and Billing
For anything involving a payment — a charge you do not recognise, credits that did not arrive, or a refund request — email contact@pixkoz.com and include the order or payment reference shown on your receipt. That lets us trace the exact transaction instead of having to ask you for it. Refund eligibility and timelines are set out in our Refund & Cancellation Policy.