Refund & Cancellation Policy

1. Overview

This Refund and Cancellation Policy explains how purchases, charges, and refunds work on pixkoz (the "Service"). Please read it alongside our Terms & Conditions and Privacy Policy.

The Service runs entirely on credits. Credits are the single unit used across your wallet — you add credits to your wallet and spend them when you use paid features (for example, casting a spell or running a virtual try-on). Credits are a prepaid balance for accessing digital services and do not represent legal tender or a stored-value instrument.

2. Credit Purchases

Credits are purchased as one-time top-ups ("credit packs"). When you buy a credit pack:

• Payments are processed securely through our third-party payment partner (Razorpay); we do not store your full card or banking details.
• The corresponding credits are added to your wallet immediately after the payment is confirmed.
• Each purchase is a one-time transaction. There is no automatic renewal or recurring charge for credit packs.
• Credits added to your wallet do not expire as long as your account remains active and in good standing.

3. When Credits Are Charged

When you use a paid feature, the credit price is shown to you before you confirm the action. On confirmation:

• The required credits are reserved from your wallet for that action.
• If the action completes successfully, the reserved credits are deducted as a final charge for the digital service delivered.
• Because the result is generated and delivered to you instantly, credits that have been successfully spent are non-refundable.

4. Automatic Refunds for Failed Actions

We only charge you for what is successfully delivered. If a paid action fails due to a technical or processing error on our side and no result is delivered:

• The reserved credits are automatically returned to your wallet in full.
• No action is required from you — the refund posts back to your wallet balance automatically.
• If you believe a failed action was not refunded correctly, contact us and we will investigate and make it right.

5. Refunds for Credit Purchases

Credit pack purchases are generally non-refundable, as credits are made available for use immediately upon purchase. However, we will consider refund requests for the unused portion of a recent purchase in the following situations:

• You were charged more than once for the same purchase (duplicate transaction).
• Credits were not added to your wallet after a successful payment.
• You were charged in error, or for an amount that does not match the pack you selected.

Refunds, where approved, are issued only for the value of unused credits remaining in your wallet from the relevant purchase. Credits that have already been spent on completed actions cannot be refunded.

6. How to Request a Refund

To request a refund, email us at contact@pixkoz.com within 7 days of the transaction. Please include:

• The email address associated with your account.
• The transaction date and order/payment reference.
• A brief description of the issue and the reason for your request.

We will review your request and respond with a decision. We may ask for additional information to verify the transaction.

7. Refund Processing Time

Approved refunds are processed back to your original payment method through our payment partner. Once approved, refunds are typically initiated within 5–7 business days. The time it takes for the amount to reflect in your account depends on your bank or card issuer and is outside our control.

8. Cancellation and Account Closure

Because credit packs are one-time purchases, there is no recurring subscription to cancel. You can simply stop purchasing additional credits at any time.

You may close your account at any time through your account settings or by contacting us at contact@pixkoz.com. Please note that any unused credits remaining in your wallet at the time of closure are forfeited and are not exchangeable for cash, except where a valid refund request applies under Section 5.

9. Creator Earnings

Creators earn a share of the credits spent each time another user casts their spell. Earnings are calculated on successfully completed (and therefore non-refundable) casts. Where credits are refunded to a user for a failed action, no corresponding creator earnings are generated for that action. Creator payouts, once issued, are final except in cases of demonstrable error or fraud.

10. Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. If a revision is material, we will provide reasonable notice prior to the new policy taking effect. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

11. Contact

If you have any questions about this Refund and Cancellation Policy or a specific transaction, email us at contact@pixkoz.com.